Check cable alignment
Magnetic chargers can attach while sitting slightly out of position. Re-seat the cable and confirm the indicator changes.
CherryAffairs 产品支持
性玩具故障排除与产品支持指南
您的振动器无法充电、无法开机或出现异常闪烁吗？应用程序或遥控器无法连接？请使用本指南排查常见的充电、旅行锁、蓝牙、电池、防水、清洁和性能问题，然后再申请保修支持。
- Try safe checks first
- Use the product manual when available
- Keep proof for a warranty review
Quick issue finder
What is going wrong?
Choose a common issue or search for symptoms such as “not charging”, “travel lock” or “app not connecting”.
No matching guide found
Try a shorter term, check the product manual, or contact us privately with the product name and order number.
Contact supportSupport beyond the sale
Bought your product elsewhere? This guide can still help.
These general checks apply to many rechargeable, remote-controlled and app-connected products. Warranty claims must be handled by the original retailer or manufacturer, but CherryAffairs can help you understand the issue or find a current replacement.
Product-aware support
Troubleshooting this product
Use the relevant checks below, then carry the product and issue details into a private support enquiry.
Power
Why Won’t My Vibrator or Sex Toy Turn On?
Most first-use power issues come from an uncharged battery, travel lock, an unfamiliar button action or moisture on the charging contacts.
- 1
Charge it fully
Use the supplied or manufacturer-approved cable. Follow the manual for the charging time and indicator behaviour. A product may arrive with little or no battery charge.
- 2
Check the charger connection
Magnetic pins must sit in the correct orientation and make full contact. Gently clean dry contacts with a soft cloth. Do not force a connector.
- 3
Try the power action
Many products require the main button to be held rather than tapped. Hold it for several seconds, but use the exact instructions in the product manual when available.
- 4
Release travel lock
A locked product may flash without starting, appear unresponsive or require a long press or button combination. See the Travel Lock section below.
- 5
Let it dry completely
If the product was recently washed, keep the charging area dry and allow all moisture to evaporate before charging or testing it again.
i
Still completely unresponsive?
Record the charging indicator, the cable used and what happens when the power button is held. Keep the product, cable, packaging and serial information for support review.
Still not turning on after these checks?
Continue with this issue
Send the product and issue details in the support form below.
Charging & battery
Why Is My Vibrator Not Charging or Draining Quickly?
Charging lights and battery duration vary by model. The product manual and manufacturer instructions take priority.
Use an appropriate USB source
Use the supplied cable and a standard USB source unless the manufacturer specifies another requirement. Avoid damaged adapters and cables.
Keep both sides clean and dry
Water, lubricant, lint or residue can interrupt charging. Wipe gently and allow the contacts to dry fully.
Allow the stated charging time
A fully depleted product may not start immediately. Follow the manual rather than testing it repeatedly during the first few minutes.
Test from a full charge
High-intensity modes use more battery. Compare runtime only after a complete charge and under normal use.
Recharge during long storage
Do not store a rechargeable product fully depleted for extended periods. Keep it dry and away from excessive heat.
What do flashing charging lights mean?
There is no universal meaning. Depending on the model, flashing may indicate active charging, travel lock, a low battery, pairing mode or a connection problem. Check the product manual or brand instructions for the exact light pattern.
Still not charging or holding power?
Continue with this issue
Send the product and issue details in the support form below.
Travel lock & controls
How to Unlock a Sex Toy Travel Lock
Travel lock prevents accidental activation in storage or luggage. It is useful, but its activation method differs between products.
Signs that travel lock may be active
- The light flashes when a button is pressed, but the motor does not start.
- A short press does nothing, while the product still charges normally.
- The product worked previously and stopped after a long button press.
- Two buttons were pressed together before the issue appeared.
Safe unlocking approach
- Check the printed or online manual first.
- Try holding the main power button for several seconds.
- If there are two control buttons, check whether the manual uses a button combination.
- Do not force buttons or repeatedly connect and disconnect the charger.
Button behaviour can be intentional.
One button may power the product on, while another changes intensity or patterns. Some models require a long press to start and short presses to cycle modes.
Still unable to unlock or control it?
Continue with this issue
Send the product and issue details in the support form below.
App & remote control
Why Won’t My App-Controlled Vibrator Connect?
Separate nearby Bluetooth control from internet-based partner control. A toy described as remote-controlled does not always support long-distance use.
1Charge and switch onThe product must have enough battery and may need to enter pairing mode.
2Pair inside the brand appMany products should be added through the app rather than the phone’s Bluetooth settings.
3Allow required permissionsBluetooth, nearby-device or location permissions may be needed depending on the phone.
4Remove competing connectionsClose the app on other phones and disconnect previously paired remotes or devices.
5Restart both sidesRestart the product, app and Bluetooth before attempting a fresh connection.
For nearby control
- Keep the controlling phone or remote close to the product.
- Reduce walls, metal obstructions and competing Bluetooth connections.
- Confirm the product is not already connected to another phone.
For long-distance control
- The product user’s phone generally stays near and connected to the product.
- Both sides need a stable internet connection and the correct app invitation or account setup.
- Test the connection before a planned session.
Still unable to connect the app or remote?
Continue with this issue
Send the product and issue details in the support form below.
Performance
Why Does My Vibrator Feel Weak, Noisy or Stop During Use?
First compare the behaviour from a full charge and without pressing the motor or moving parts against a hard surface.
Recharge and test every mode
Low battery and low-intensity patterns can resemble a fault. Test from a complete charge and cycle through the controls.
Reduce excessive load
Some motors or moving mechanisms slow or pause when pressed too firmly. Do not block moving parts.
Check the seal and placement
Air-pulse sensation depends on positioning and a suitable seal. A gap can make the product seem weak even when the motor is operating.
Test away from hard surfaces
A hollow table, loose accessory or nearby object can amplify vibration. Some mechanical sound is normal, but grinding or sudden new rattling is not.
Distinguish mild warmth from overheating
Slight warmth during charging or extended use can occur. Stop immediately if it becomes unusually hot, smells burnt or changes shape.
Check the selected mode
Pulses, pauses and rising or falling intensity may be programmed patterns rather than power loss.
Still weak, noisy or stopping unexpectedly?
Continue with this issue
Send the product and issue details in the support form below.
Normal behaviour or possible defect?
How to Tell Normal Product Behaviour from a Possible Fault
Use this as a general comparison only. The exact manual and manufacturer instructions take priority.
| Often normal | Possible defect or safety concern |
|---|---|
| Mild warmth while charging or during extended use | Unusually hot, painful to touch, swollen or smelling burnt |
| A regular motor hum or mechanical operating sound | Sudden grinding, a new rattle or sound together with overheating |
| Programmed pulses, pauses or changing intensity | Random stopping on every mode after a verified full charge |
| A magnetic charger that needs careful alignment | No charging indicator after clean, dry contacts and verified alignment |
| Shorter runtime at the highest intensity | Very short runtime immediately after a complete charge |
| Mild tackiness in some TPE, TPR or realistic sleeves | Melting, tearing, leakage, mould or severe material deterioration |
| An occasional brief Bluetooth interruption | Repeated inability to pair with any compatible phone after reset checks |
Water, cleaning & drying
Can I Use or Charge a Sex Toy After Washing It?
Waterproof and water-resistant are not interchangeable. Use the product’s stated rating and cleaning instructions.
- 1
Stop and disconnect
Do not charge a wet product or use a wet charging cable.
- 2
Dry the outside
Use a clean soft cloth and pay attention to seams, ports and magnetic contacts.
- 3
Allow time to air dry
Keep it in a ventilated area away from direct heat. Do not use a hair dryer or place it on a heater.
- 4
Test only when fully dry
If it remains unresponsive or shows corrosion, stop and contact support.
Still not working after it has dried completely?
Continue with this issue
Send the product and issue details in the support form below.
Sleeves & soft materials
Why Is My Masturbator Sleeve Sticky or Tacky?
Soft sleeves and realistic materials can behave differently from silicone. Mild tackiness may be a material characteristic rather than a defect.
Try these care checks
- Wash only according to the manufacturer’s instructions.
- Dry every internal and external surface completely.
- Use renewing powder only when recommended for that material.
- Store separately from other products and away from heat or sunlight.
- Use a lubricant confirmed compatible with the sleeve material.
Stop using it if you see
- Tears that expose internal parts or cannot be cleaned.
- Persistent mould, unusual growth or contamination.
- Melting, severe deformation or liquid leakage.
- A sudden strong odour together with visible deterioration.
Still unsure whether the material is safe to use?
Continue with this issue
Send the product and issue details in the support form below.
Defect & warranty review
Is My Sex Toy Defective? Warranty and Evidence Checklist
Do not dispose of the product, cable or packaging until the support review is complete. Eligibility depends on the product, brand, timing and cause of the issue.
Order details
Provide the order number, product name and the affected variant or colour.
Clear description
Explain when the issue started, whether it ever worked and any useful checks you have already tried.
Short evidence video
Show the clean, dry product outside the body, the controls, charging indicator and the fault when safe to do so.
Packaging and serial
Keep the box and any serial number, batch code, cable or accessories requested by the brand.
Protect your privacy.
Do not send intimate-use footage or identifiable body images. Demonstrate the clean product and issue outside the body.
Common questions
Product support questions
These answers are general. Follow the exact product manual when it gives different instructions.
为什么我的产品闪烁但无法启动？
闪烁可能表示正在充电、旅行锁定、低电量或配对模式。请将其充满电，并查阅产品手册以了解具体的灯光模式和解锁方法。
新产品在首次使用前需要充电吗？
是的。可充电产品可能到货时电量较低。请使用随附的或制造商认可的充电线，并按照说明书中的充电时间和指示灯状态进行充电。
为什么磁性充电器能吸附但不充电？
磁性针脚可能放置方向错误或位置稍有偏差。重新插入电缆，确认完全接触，并确保两侧干净且完全干燥。
我该如何关闭旅行锁？
方法因型号而异。请先查看产品手册。许多产品使用主按钮长按，而其他产品则需要同时按下两个按钮。请勿强行操作控制按钮。
为什么应用程序找不到我的产品？
为产品充电并开启，允许应用所需的蓝牙或附近设备权限，并按照指示通过品牌应用进行配对。请关闭其他手机上的应用，重新启动产品、蓝牙和应用后再尝试。
为什么长距离控制会断开连接？
产品用户的手机通常需要保持靠近并连接到玩具，同时双方用户都需要稳定的互联网连接以及正确的邀请或账户连接。请先测试近距离控制，然后测试互联网连接。
我可以在清洗产品后立即充电吗？
不。请在连接电缆前彻底擦干产品和充电接触点。遵循产品的防水等级和清洁说明，切勿为湿润的产品充电。
为什么这款产品感觉比预期的要弱？
在完全充电并循环使用所有模式后进行测试。低强度模式、气流脉冲位置不当、过大压力或电量不足都会降低实际效果。
电机噪音正常吗？
一些电机或机械声音是正常的，且可能会被坚硬的表面或松动的配件放大。如果您听到磨擦声、突然出现的新响声或噪音，同时伴有过热或可见损坏，请停止使用并联系支持人员。
为什么软套会变得粘黏？
某些TPE、TPR和仿真材料本身比硅胶更粘。请按照制造商说明进行清洁和干燥，单独存放，并且仅在该材料允许的情况下使用更新粉末。
我应该在保修视频中展示什么内容？
在安全的情况下，展示机身外部干净干燥的产品、电源或控制按钮、充电指示灯以及报告的故障。请勿发送亲密使用的录像或可识别身体的图像。
我应该保留产品包装盒和电缆吗？
是的。请保留产品、线缆、包装以及序列号或批次信息，直到客服确认下一步操作。一些制造商的保修审核需要这些物品。
Private assistance
仍然无法正常工作？让我们私下里一起检查一下。
请提供您的订单号、产品名称、问题详情，以及在安全情况下产品清洁干燥且置于体外的简短视频。
Private product support
支持咨询
请填写以下详细信息。当您从指南继续时，您的产品和问题将自动带入。