At CherryAffairs, we take product quality seriously and want you to shop with confidence.
We offer a 30-day warranty for defective products from the date of delivery. If your product arrives defective or develops a fault within this period, it may be eligible for an exchange.
Please contact us first to verify your product’s eligibility before returning or mailing the item back to us. Items returned without prior approval may not be accepted.
Hygiene Policy
Due to the intimate nature of our products, hygiene and product safety are important to us.
For the safety and well-being of all customers, opened products cannot be returned or exchanged, unless the item is confirmed to be defective.
We are unable to accept requests for exchange, return, or refund due to:
- Unsuitable size
- Unsuitable colour
- The product works as described, but its function, sensation, intensity, controls, design, or other characteristics do not suit your personal preference
- Change of mind
- Discomfort that is not caused by a product defect
1-Year Manufacturer Warranty
Selected electronic devices come with a 1-year manufacturer warranty from the date of purchase.
This applies to the following brands:
Aneros, Autoblow, Arcwave, Bathmate, Bodywand, B-Vibe, CalExotics, Crave, Dame, Doc Johnson, Dorcel, ElectraStim, Erocome, Evolved, Fleshlight, Fun Factory, Hot Octopuss, Je Joue, Jimmy Jane, Jopen, Kiiroo, Layla, LELO, Lovehoney, Lovense, Mystim, Nexus, Nomi Tang, NS Novelties, NU, OhMiBod, OVO, Partner, PicoBong, Pipedream, Plaisirs Secrets, RocksOff, Satisfyer, Sqweel, Svakom, Tenga, The Screaming O, Tracy’s Dog, Uprize, Vedo, Vibease, We-Vibe, and Womanizer.
CherryAffairs will assist with the replacement process for eligible products from these brands.
For LELO products, customers may follow LELO’s warranty registration process where applicable.
What the Warranty Covers
The warranty covers electronic or manufacturing defects only.
It does not cover:
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Single-use products
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Normal wear and tear
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Cosmetic deterioration
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Damage caused by accident
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Damage caused by misuse, neglect, or improper handling
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Damage caused by opening the product casing or sealed internal components, or by unauthorised repair, modification, or dismantling
Opening the retail packaging to inspect or use a product does not by itself void defect coverage. However, opening the product casing or sealed components, or attempting an unauthorised repair, modification, or dismantling, may affect warranty coverage where it causes damage or prevents the fault from being assessed.
Original Packaging & Serial Number
For selected brands such as We-Vibe, Womanizer, LELO, Lovense, and Arcwave, please keep the original packaging where possible, as it may contain serial or batch information needed for a manufacturer-warranty claim.
We may reasonably request the product box, serial number, batch code, proof of purchase, or other information needed to verify a claim. Not having the original packaging will not by itself prevent a claim for a defective or non-conforming product under Singapore law.
How Product Support and Exchanges Work
Before requesting an exchange for an electronic, rechargeable, app-connected or remote-controlled product, please complete the relevant safe checks in our Product Support Guide. Many charging, travel-lock, control, pairing and connection issues can be resolved without returning the product.
Troubleshoot my productWrong, missing, damaged or unsafe?
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Choose the closest issue in the Product Support Guide.
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Complete the relevant safe troubleshooting checks.
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If the issue remains, select “Continue with this issue.”
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Submit your order details, the checks you completed and what happened.
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Keep the product, cable, accessories and packaging until we confirm the next step.
Submitting an enquiry starts a product review—not an automatic exchange. We will confirm the next step and whether a return is required.
Please do not return any item before receiving written confirmation from us. Do not dispose of the product unless instructed.
Approved returns may be made by Kaki Bukit drop-off, tracked courier or doorstep pickup ($3 within 30 days; $5 thereafter).
After We Receive the Returned Item
Once the returned item has been inspected and the defect is verified, we will arrange an exchange for the same product.
If the same product is out of stock, you may choose to:
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Wait for restock
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Exchange it for another product, with any price difference topped up or refunded
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Receive a full refund
If the product is tested and found to be working normally, the return and re-delivery fees will be borne by the customer.
Return & Re-Delivery Fees
For approved defective-product exchanges within the 30-day warranty period, return fees will be reimbursed up to S$3, and re-delivery fees for the replacement item will be covered by CherryAffairs.
The re-delivery method will be standard delivery.
For warranty claims under the 1-year manufacturer warranty after the initial 30-day CherryAffairs warranty period, return and re-delivery fees will apply accordingly and will be borne by the customer.
Refunds
Refunds will be issued as store credit by default.
Store credits are valid for 12 months from the date of issue and can be used for future purchases on CherryAffairs.
Customers may request a refund via bank transfer instead. Please note that transfers to non-DBS bank accounts will incur a S$1 administrative fee, which will be deducted from the refund amount.
Accessories
The term “Product” refers to the main pleasure product.
If the main product is working normally but an accessory, such as a USB cable or charger, is faulty, we will replace the faulty accessory only where applicable.
Right to Reject Claims
CherryAffairs reserves the right to reject any exchange, return, refund, or warranty claim if the issue is not due to a manufacturing defect.
Claims may be rejected if the product is found to be damaged due to misuse, wear and tear, improper handling, neglect, accidental damage, or unauthorised tampering.