Where do I select my Locker Alliance Location?
1) Go to your cart.
2) Select "Self Collection" button.
3) Enter your postal code & Search.
4) Select the locker that you would like us to deliver to.
5) Check out.
What if I forgot to indicate the Locker's Location?
You may inform us via text or E-mail before the order is packed. Otherwise, by default, the order will be shipped to the Locker Alliance nearest to the postal code provided in your order.
Where are the Locker Alliance located?
You may check for the location at Locker Alliance
How does Locker Alliance works?
In your order, select locker as your preferred delivery address and choose the locker most convenient for you. You will receive an sms and email notification once the parcel is delivered to your locker and you can pop down to collect it 24/7. It’s free and secure.
How do I know if my parcel is ready for collection?
You will receive an sms and email notification once the parcel is delivered to your Locker Alliance and you can pop down to collect it 24/7.
How much does shipping via Locker Alliance cost?
$6.00 for orders $60 and under, above which is free.
Is COD available for Locker Alliance?
No, COD option is not available for Locker Alliance Self Collection. You can only check out with PayPal, PayNow, Bank Transfer or Credit/Debit card on our website.
My status shows “Returned parcel at Locker Alliance by Customer”, is it alright?
Yes, the initial status will show “Returned parcel at Locker Alliance by Customer” once the parcel has been posted. Your parcel will be ready for collection within the next 2-4 working days.
Wrong Locker Alliance shown in status, is it alright?
Yes, the parcel might pass through a few lockers before reaching the chosen locker. You will be notified once your parcel is ready for collection within the next 2-4 working days.
Why should I use Locker Alliance?
The Locker Alliance offers great convenience as customers choose which locker to collect from and it is available 24/7. There is no need to wait at home or head to the post office to collect your parcel. Locker Alliance is also very easy to use and you can collect your parcels fuss-free! What’s more – you can be assured of the security and discreetness of your purchase because we have put in place very stringent and secure processes.
How to collect?
After you have chosen to deliver your parcel to a Locker Alliance, they will deliver the parcel to your locker. You will receive an sms and email notification once the parcel is delivered and you can pop down to collect it 24/7.
How much time do I have to collect my parcel at the Locker Alliance?
You will have 5 days from the time you receive the sms/email notification or the Delivery Advice to collect your parcel from the designated locker. If you fail to collect your parcel within 5 days of receiving a notification, your parcel will be sent to the post office at Singapore Post Centre.
Can I authorise someone to collect my parcel?
You may authorise someone to collect your parcel from locker on your behalf, by forwarding the notification email, SMS or Delivery Advice to the authorised person at your discretion. Please note that you will bear the full responsibility for supplying the message details to a third party who is collecting the parcel in your name.